Home/Retail & D2C
Industry Focus

Turn transactions into loyal relationships.

From brand systems to AI-powered personalisation, we build growth infrastructure for commerce brands that want to scale without losing identity.

Performance Overview

ROAS

8.2×

+340%

Conv. Rate

4.8%

+2.1pp

CAC

₹840

−38%

ROAS by Month

Brand Recall88%
Customer LTV74%
Channel Consistency96%

Average ROAS improvement

150+

Clients across 12 sectors

98%

Client retention rate

What We Do

Capabilities built for
Retail & D2C

Each capability delivered as a managed system — not a one-off project.

01Brand identity & visual systems
02Performance marketing & paid acquisition
03Customer loyalty & retention systems
04AI-driven personalisation engines
05Content architecture & social ownership
Featured Result

A recent retail & d2c engagement

All Case Studies
D2C Scale-UpEngagement: 14 months

Client

Fast-fashion D2C brand, Delhi NCR

The Challenge

Brand dilution across 3 sales channels — ROAS declining despite 40% YoY increase in ad spend. No unified identity. Marketing and brand teams working in silos.

Outcomes Delivered

Return on ad spend

340%

Brand recall improvement

₹2.3Cr

Media waste eliminated

14 mo

Infrastructure still delivering

Metrics verified by client reporting

See More Case Studies
Client Voice
The brand system they created became our most valuable internal asset overnight. Consistency, clarity, and authority — finally. Every market we entered after that felt like we had already won.
PA

Priya Anand

Founder & CEO · D2C Fashion Brand, Delhi

Return on ad spend

Verified outcome

Client-reported metric attributed to NaviStarq engagement.

Why NaviStarq

What sets our retail & d2c work apart

Commerce-native brand systems

We build identity that converts — not just looks good. Every brand element is engineered for acquisition, retention, and lifetime value.

Full-funnel performance ownership

From paid acquisition to checkout optimisation, we govern the entire revenue funnel — not individual channels in isolation.

AI-powered personalisation at scale

Deploy intelligence that adapts to customer behaviour in real time, turning transactional relationships into loyal ones.

Ready to Engage

Ready to build growth infrastructure for your retail & d2c business?

Every engagement begins with a structured qualification conversation — no generic proposals, no wasted time.